Small Businesses Programs

Whatever the size of your small business, Karbon Managed Wireless can help you create a cost efficient and effective program for you that can scale alongside the growth of your company.

Wireless Consulting

Cost efficiency is essential for a small business wireless program. We’ll provide you with objective advice on your hardware and network options and help you effectively plan your wireless rollout, upgrade or expansion. Through our partnerships with the nation’s largest carriers and our own rebate and credits programs, we’re able to offer you the lowest prices on BlackBerrys, Treos, iPAQs, and other Smartphones.

Enterprise Server Expertise

We can install and remotely manage your BlackBerry Enterprise Server or GoodLink Server through a secure site-to-site connection. This gives Karbon Managed Wireless certified administrators the ability to manage your server twenty four hours a day, seven days a week and allows your IT staff to focus on your business.

30 Day Support Services

When you purchase your wireless devices through Karbon Managed Wireless your end users will receive 30 days of free phone and email support from our experienced support team. This includes assistance with Desktop Manager installation, device configuration, and number porting, as well as troubleshooting device and network related issues.

Help Desk & Support

Our Help Desk services allow you to reduce your IT support burden by providing a single source for expert wireless technical assistance. Our team of associates provides your end user community with 24x7 phone and email support, as well as online assistance through our Enterprise Support Portal website. Our Help Desk team is composed of Tier 1, 2, and 3 level Karbon Managed Wireless employees, all of whom are trained and managed in house. This support is tailored for each individual client, and includes online trouble ticket tracking and customized reporting.

The Karbon Managed Wireless Help Desk team coordinates directly with network providers to ensure that activations, deactivations, network issues, and device replacements are handled quickly and efficiently.