Logistics Planning

Karbon Managed Wireless'’ Logistics Planning Services are an essential part of a successful wireless program implementation.

First, we’ll create an implementation strategy and timeline that minimizes disruption to your daily workflow. Our team will work closely with your project managers to review your procurement, authorization, return and replacement policies, as well as your cost center structure and billing procedures. We’ll create clear escalation paths for issue resolution and determine standard metrics to be used in analyzing the efficiency of the program.

Our online tracking system will be customized to include your individual user and device information requirements, and set up to support your cost center, authorization, and billing structure.

As part of our Integrated Program, Karbon Managed Wireless will create a customized Enterprise Support Portal branded for your organization. The portal will contain complete product and service offerings, a secure order center, online help center, user manuals, FAQs, tutorials, and trouble ticket system.

End users can track their order or trouble ticket status through the portal, and authorized users can view complete device and user histories and generate reports through the administrator interface.