Treo and Windows Mobile Smartphone Help Desk

Services

Overview

Wireless Consulting

Fufillment & Deployment

Logistics Planning

Server Install/Management

Wireless Handheld Training

Billing & Asset Management

Help Desk and Support

Wireless Help Desk & Support

Advanced technical support is available to your end user community 24x7 by phone, email, or online. The wireless help desk program is designed to support all devices deployed in your wireless program, including:

BlackBerry Help Desk Services
GoodLink Help Desk Services
Intellysync Help Desk Services
Windows Mobile Help Desk Services
Treo Help Desk Services
Air Card Help Desk Services

Support is provided by Karbon Managed Wireless trained and managed Tier 1, Tier 2, and Tier 3 specialists, Our support team provides assistance with issues including software installation, number porting, device configuration, and 3rd party software issues. Our team troubleshoots and resolves hardware and network related problems, and coordinates device replacements, exchanges, and returns in accordance with the client’s internal policies.

Help desk operations are managed through an online trouble ticket system, which is used to track and escalate support requests. End-users can also open tickets and view ticket status through an online interface. Trouble tickets can be tracked online by the end user, our support team, and the client’s project managers.

We provide end users with device specific user guides, downloads, and other documentation specific to the client’s wireless program through a customized support portal. The online knowledge center features troubleshooting guides, FAQ’s, and customized E-Learning tutorials.

Karbon Managed Wireless’ Help Desk Services are designed to be economical for businesses of all sizes, from Fortune 1000 companies to small and medium sized businesses.

Contact our professional services team today about our Managed Wireless Program:

Contact Karbon's Managed Wireless Team