Government Programs

As a wireless solutions provider for federal, state, and local government agencies, Karbon Managed Wireless understands the unique and demanding requirements imposed on government IT professionals.

Our experience in working with rigid government security and purchasing requirements makes us uniquely suited to find and implement the ideal solution for your organization.

Security

We’ll provide you with detailed comparisons of the security features of all the products we offer, including enhanced security solutions such as S/MIME (Secure/Multipurpose Internet Mail Extensions) and PKI (Public Key Infrastructure). We can also assist you with designing and developing secure 3rd party applications, and can analyze existing 3rd party applications for compatibility with hardware and your security protocols.

Procurement

Karbon Managed Wireless can help streamline your procurement process. Our products are available through GSA, and we're experienced in dealing with strict government procurement standards.

Because we're truly hardware/network independent and have established partnerships with the nation's largest hardware manufacturers and carriers, we can offer integrated solutions that match up the ideal devices with the needs of your employees. We'll work with you to lower your overall costs, while leveraging your existing carrier relationships.

Fulfillment

Karbon Managed Wireless will work directly with your procurement and department managers to tailor a fulfillment plan based on your exact requirements. We have the project management tools in place to support your authorization procedures, billing structure, and asset tracking system. Your program can be set up for corporate or cost center specific billing, as well as accommodate individual orders.

Through our Master Reseller agreements with major networks, we can activate directly onto the carrier’s networks, enabling us to activate devices at the time they are shipped. In most cases, our facility can ship units the same business day in which orders are received. We can accommodate 3rd party software provisioning, accessory kitting, and customized collateral.

Billing & Asset Management

Managing wireless assets can be a challenge for government agencies. Tracking equipment, reviewing and optimizing rate plans, deactivating unused lines, and ensuring that devices under warranty are properly repaired are essential for running a cost effective program, but can be an enormous drain on internal resources. Karbon Managed Wireless can manage the entire lifecycle of your wireless inventory through our Billing and Asset Management Web Portal. We eliminate the need for your program managers to deal directly with the networks, provide you with comprehensive asset and billing reports, and will work continuously with your organization to lower program costs.

Help Desk & Support

More than any other adopters of wireless technology, government agencies need to keep their end users connected and informed. By utilizing our 24x7 Help Desk services, you'll provide your employees with instant access to technical assistance and ensure that issues are resolved quickly.

Our team of associates provides your end user community with 24x7 phone and email support, as well as online assistance through our Enterprise Support Portal website. Our Help Desk team is composed of Tier 1, 2, and 3 level Karbon Managed Wireless employees, all of whom are trained and managed in house. This support is tailored for each individual client, and includes online trouble ticket tracking and customized reporting.

The Karbon Managed Wireless Help Desk team coordinates directly with network providers, to ensure that activations, deactivations, network issues, and device replacements are handled quickly and efficiently.