Enterprise Programs

Enterprise clients have a distinctive set of needs that require experience and advanced project management tools to properly address. Karbon Managed Wireless has managed many large enterprise wireless programs, and is uniquely equipped to support large corporate accounts.

Consulting and Procurement

If your organization is a large business, chances are you have numerous office locations and a highly mobile workforce. Devices and networks that perform well in one area of the country may not be suitable in others. You may have multiple carrier relationships established in different regions. And different segments of your workforce may have diverse hardware requirements.

Because we're truly hardware/network independent and have established partnerships with the nation's largest hardware manufacturers and carriers, we can offer integrated solutions that match up the ideal devices with the needs of your employees. We'll work with you to lower your overall costs, while leveraging your existing carrier relationships. We offer comparative costs analysis, nationwide coverage analysis, and can determine hardware suitability for third party of back office applications.

Fulfillment

Karbon Managed Wireless will work directly with your procurement and department managers to tailor a fulfillment plan based on your exact requirements. We have the project management tools in place to support your authorization procedures, cost center structure, and asset tracking system. Your program can be set up for corporate or cost center specific billing, as well as accommodate individual orders.

Through our Master Reseller agreements with major networks, we can activate directly onto the carrier’s networks, enabling us to activate devices at the time they are shipped. In most cases, our facility can ship units the same business day in which orders are received. We can accommodate 3rd party software provisioning, accessory kitting, and customized collateral.

Billing & Asset Management

Managing wireless assets can be a challenge for large organizations. Tracking equipment, reviewing and optimizing rate plans, deactivating unused lines, and ensuring that devices under warranty are properly repaired are essential for running a cost effective program, but can be an enormous drain on internal resources. Karbon Managed Wireless can manage the entire lifecycle of your wireless inventory through our Billing and Asset Management Web Portal. We eliminate the need for your program managers to deal directly with the networks, provide you with comprehensive asset and billing reports, and will work continuously with your organization to lower program costs.

Help Desk & Support

Our Help Desk services allow you to reduce your IT support burden by providing a single source for expert wireless technical assistance. Our team of associates provides your end user community with 24x7 phone and email support, as well as online assistance through our Enterprise Support Portal website. Our Help Desk team is composed of Tier 1, 2, and 3 level Karbon Managed Wireless employees, all of whom are trained and managed in house. This support is tailored for each individual client, and includes online trouble ticket tracking and customized reporting.

The Karbon Managed Wireless Help Desk team coordinates directly with network providers to ensure that activations, deactivations, network issues, and device replacements are handled quickly and efficiently.